ONECCO

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was delivered to you. Used merchandise cannot be returned unless defective.

Exceptions: Televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones must be returned within 30 days of purchase for a refund. Unless the 'No-Hassle Return Policy' was purchased.

By Mail

On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

Please allow 1-2 weeks for the processing of your return.

Price Adjustments

Prices are subject to change. Excluding LAST CALL ONLINE CLEARANCE merchandise, we offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent Sale items and excludes temporary special promotion items and LAST CALL ONLINE CLEARANCE items. For questions and adjustments call 1.888.590.7590

We work hard to ensure the accuracy of pricing on ONECCO, but despite our best efforts, pricing errors may occur.

       - If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.

       - If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.

Order Cancellation

Please order personalized and monogrammed items carefully; personalized and monogrammed orders cannot be canceled, and personalized and monogrammed items are not returnable.

You may cancel any ONECCO order as long as the order status is "in process." If order status is "shipped," it cannot be canceled. A restocking fee may apply to large and heavy items cancelled after 45  days from the original order date. 

REGISTERED CUSTOMERS: You may cancel your web order online. Click on YOUR ONLINE ACCOUNT, sign in, select "View Order History", click on the desired order number, and then select CANCEL next to the item(s) you wish to cancel.

NON-REGISTERED CUSTOMERS: Please call toll-free 1.888.590.7590 to determine order status; to cancel it, please have your order number ready.